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SHIPPING & RETURNS

SHIPPING POLICY

Shipping is 3-5 business days after we receive your order. This processing timeframe is subject to change due to sales or holidays. Our shipping window is Mon-Sat. No shipments will take place on holidays.

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CANCELLATION AND MODIFICATION POLICY

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Orders can be changed modified or cancelled within 1 calendar day if the hair hasn't been shipped out. We will need maximumly 2 calendar days to prepare the package for shipping. The order can be cancelled if client cancel the order before shipping, and within the regulated cancellation time(which is 1 calendar day if the hair hasn't been shipped out). 

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ALL NON-DOMESTIC AND INTERNATIONAL ORDERS: There is a Customs fee that can be requested by the postal service upon delivery/receipt of the package. Customers may be subject to a 35% Duty/Customs fee based on the total order value. ThatChic Hair Essentials is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Please contact your local postal service for further details.

 

ORDER PROCESSING

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Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. ThatChic Hair Essentials has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.

RETURNS & REFUNDS

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

Customers are responsible for return shipping costs unless the item is defective or incorrect. Final sale and custom items are not eligible for return.

Refunds are processed after inspection and returned to the original payment method.

Due to the nature of the product, your order must meet Federal Health Regulations before requesting a return or exchange, and all hair must be ensured not been used, washed or processed. All returns are processed within 1-2 business days upon arrival to our offices. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. 

 

RETURNS 

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All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please email customer service at info@thatchichairessentials.com within 3 business days of the receipt date. If the hair received does not meet our brand standards, we will gladly exchange it and begin the exchange process per our cost. Our fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.

 

EXCHANGES

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ThatChic Hair Essentials., at its sole discretion, may exchange products under the following conditions:

  • Requests must be made within 3 business days of receipt of product(s).

  • Any exchange requested after 3 business days of receiving the product will not be honored.

  • All exchanges will require customer to return at own expense. Once sent, customers will only be allotted 7 business days to for us to receive merchandise. Any timeframe exceeding this allotment will not be honored. If goods were damaged upon arrival we will bear all shipping cost.

  • We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.

  • According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.

  • Product must be exchanged for something of equal or greater value.

  • In order to process an exchange, the product would need to be sent back at your expense. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.

  • Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that ThatChic Hair Essentials is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.

  • Customer is responsible for the reshipment cost as that is a separate service that has already been used.

  • For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund ANY costs.

 

RETURN AND EXCHANGE PROCEDURE 

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Our Customer Service department will personally guide you with your returns and exchanges request. When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture and lengths you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered. Please, contact us immediately at info@thatchichairessentials.com with any discrepancy or questions.

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